Privacy Policy

1Information We Collect

Information you provide directly. When you fill out a quote request form, contact form, or otherwise reach out to us through the Site, we may collect:

• Your name
• Email address
• Phone number
• Home address
• Details about your project (such as number of stories in your home, description of the work requested, or any message you submit)

We collect this information only when you voluntarily provide it to us, typically by submitting a form or calling the phone number listed on our Site.

Information collected automatically. Like most websites, our Site may automatically collect certain technical information when you visit, including:

• Your IP address
• Browser type and version
• Device type
• Pages viewed and time spent on the Site
• Referring website or search engine
• General location information (city or region level, based on IP address)

This information is typically collected through cookies and similar tracking technologies, which are described further in our Cookie Policy.

2How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and inquiries
• To schedule consultations and evaluations
• To communicate with you about your project
• To improve our Site, services, and customer experience
• To send you information about our services, if you have opted in to receive such communications
• To comply with legal obligations
• To analyze Site traffic and user behavior to improve our marketing and advertising efforts
• To measure the effectiveness of our advertising campaigns, including Google Ads and Meta (Facebook/Instagram) advertising

We do not use the personal information you submit through our quote request form for any purpose beyond responding to and fulfilling your request, unless you separately opt in to marketing communications.

3How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

• Service providers. We may share information with trusted third-party vendors who help us operate our business, such as scheduling software, email service providers, or customer relationship management (CRM) tools. These providers are only permitted to use your information to provide services to us.
• Advertising and analytics platforms. We use tools such as Google Analytics, Google Ads, and Meta (Facebook) advertising to understand how visitors use our Site and to measure the performance of our advertising campaigns. These platforms may collect information through cookies as described in our Cookie Policy.
• Legal requirements. We may disclose your information if required to do so by law, or in response to a valid legal request from a government authority.
• Business transfers. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via a notice on our Site.

4Data Security

We take reasonable measures to protect the personal information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5Data Retention

We retain personal information you submit for as long as necessary to respond to your inquiry, provide our services, and comply with our legal obligations. If you would like us to delete your information, you may contact us using the information below.

6Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Opting out of marketing emails. If you receive marketing emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link included in those emails.

7Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your browsing experience, analyze Site traffic, and support our advertising efforts. For full details on what cookies we use and how you can manage your preferences, please see our Cookie Policy.

8Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

9Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

10Do Not Sell or Share My Personal Information

We do not sell your personal information. If you are a California resident or a resident of another state with similar privacy protections, you may have additional rights regarding your personal information under applicable state law. To make a request, please contact us using the information below.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.